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Salesforce Case Study Features Jayride’s Success Expansion To 81 Countries


Transport companies want to reach a global audience of travellers and can do so by listing on Jayride, which provides travellers with unparalleled choice and supply of transport. This includes more options when it comes to pricing and the flexibility for customers to choose the transfer type that’s right for them.

Travellers can choose from a range of airport shuttles, rideshares and luxury private car services which operate in each country and airport. In the past, onboarding transport companies involved a series of manual processes, including to set up contracts and vehicle pricing across a variety of different systems. Still further manual effort was required to manage communication and booking updates between transport companies and travellers. These processes took up a lot of time and would have been a limiting factor when scaling at the rate that Jayride is today.

These challenges ultimately led Jayride to rollout Service Cloud and Marketing Cloud to assist in automating its workflow processes and better manage the communication with each transport company at scale.

Jayride now manages transport company onboarding through cases rather than spreadsheets and has leveraged Salesforce and apps from the AppExchange to automate all key parts of the onboarding process. Also, with Marketing Cloud Jayride has been able to automate alerts to let transport companies know if more information is required or if their listing on Jayride.com is complete. Specific productivity savings include hundreds of hours saved in the preparation of new contracts, a 50% reduction in emails and phone calls to activate new transport companies, and a 10% savings in investigation and quality assurance activities. These and other incremental time savings when onboarding transport companies add up to an 85% reduction in manual processing.

“By utilising Salesforce, we were able to free up a lot of time spent on the manual processing of data and customising of contracts, and we’re now focusing more of our energy on building great relationships. Salesforce has also helped Jayride onboard over 1,500 new partners in the past year and a half, with the added benefit of detailed reporting to see how our transport companies are performing.” said McMillan.


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